Engaging People, Enhancing Performance

Accor Services white papers

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Building engagement & performance - incentives & motivation

Building engagement & performance - incentives & motivation

Monday, 22nd February, 2010

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Building engagement & performance - incentives & motivation

It’s now more important than ever for organisations to make the most of their assets and resources. For most businesses, this means engaging the people who can drive success in order to maximise their performance. This can mean employees, agent and sales channels, customers and other key stakeholder groups. Many organisations have improved their levels of employee engagement, employee performance and employee productivity by implementing successful motivation programmes. Others have found their schemes to be less effective. This paper, Building engagement & performance: Maximising the success of incentive and motivation programmes in 2010, looks at the essential elements of a successful motivation scheme and highlights how successful ones have achieved their aims.

Contents

  • Are you maximising staff performance? The role of reward and recognition
  • Why do motivation programmes succeed or fail?
  • Where incentives work well
  • Incentives for all: motivating everyone
  • Large, long-term rewards vs. several smaller schemes: managing the budget
  • How to choose incentive rewards
  • Types of incentive reward – the options
  • Using the internet to motivate
  • The future

Communicate to benefit

Communicate to benefit

Friday, 19th February, 2010

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Communicate to benefit

The process of communication planning and implementation is often the key factor determining the effectiveness and performance of your employee benefits scheme. Yet many organisations underestimate the role that targeted, accessible and relevant communications can play in building nurturing and growing employee engagement. This white paper seeks to understand how today's organisations and HR professionals are tackling the issues of effective benefits communication. It reviews the reality of benefits communication in organisations today, as well as the landscape of future benefits communication. By surveying and talking with employers and key industry experts we discuss the key issues companies are facing, including the growing popularity of total reward.

Contents

  • The Reality of Benefits Communication
  • The benefits Communication Mix
  • Time for Total Reward
  • The Future Communication Landscape
  • Methodology

Childcare vouchers research - January 2010

Childcare vouchers research - Jan 2010

Friday, 15th January, 2010

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Childcare vouchers research - Jan 2010

Read the views of over 200 companies on the key issues surrounding childcare vouchers.

"Childcare vouchers make the difference between parents returning full time or at all in some cases".

Childcare voucher schemes can help engage and motivate working parents and significantly improve an organisations reputation. Yet the Government attempted to remove the tax exemption!

Read employers views on issues including:

Contents

  • Are childcare voucher schemes delivering the benefits to organisations they should?
  • In what areas do childcare voucher schemes need to improve and work harder?
  • What are the key benefits companies are getting from their childcare voucher scheme?
  • What potential benefits are companies without a scheme in place missing out on?

 

Whether you are considering implementing a scheme for the first time, or are looking for ideas to improve the performance of your existing scheme, this report will provide interesting food for thought.


Salary sacrifice & tax efficient benefits

Salary sacrifice & tax efficient benefits

Friday, 8th January, 2010

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Salary sacrifice & tax efficient benefits

In recent years the UK Government has implemented a range of initiatives aimed at giving employers and employees access to a range of employee benefits that are National Insurance and tax efficient. These are intended to encourage organisations to give their employees a range of benefits to help with health and well-being, pension provisions, access to childcare facilities, share ownership and with green policies. This paper explains what incentives are available, how to go about deciding which ones are appropriate for you, who can deliver these solutions and a process for ensuring successful implementation.

Contents

  • Introduction and background
  • Market trends
  • What is salary sacrifice?
  • Considerations when selecting a solution
  • Steps to implementing a successful salary sacrifice scheme
  • What are the costs of implementing a scheme?
  • Examples of tax and NI-efficient benefits

Flexible Benefits Handbook 2010

Flexible Benefits Handbook 2010

Friday, 8th January, 2010

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Flexible Benefits Handbook 2010

Flexible benefits have been growing in the UK over the last few years. This handbook is to help organisations considering the implementation of a more flexible approach to their benefits scheme. It will also help them to understand the options available to them. It’s intended as an explanatory guide, aimed at helping you to understand the key steps involved in introducing a cost-effective flexible benefits plan within your business.

Contents

  • The market and competitive landscape
  • Building the business case
  • What supplier options are available?
  • Considerations when selecting a solution
  • Steps to implementing a successful scheme
  • A phased approach
  • Communication is key
  • Potential savings and costs
  • Popular flexible benefits
  • Employee engagement
  • The future of flexible benefits
  • Glossary (including definition of flexible benefits)

Prepaid Cards White paper

Prepaid Cards: Changing the way we do business

Monday, 16th November, 2009

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Prepaid Cards: Changing the way we do business

The UK's prepaid market is changing and its evolution is set to continue at a keen pace as an increasing number of individuals, organisations and businesses acknowledge the potential of prepaid cards as an effective financial solution.

Exclusive research commissioned for the Prepaid 09 Conference and Expo in London (conducted by ase - Davis Dunbar & Anne Hastings, June 2009, The Prepaid Opportunity) highlights the growing public acceptance of prepaid cards.  Their study - which predicts continued growth in the consumer use of up to 13% by the time the prepaid market matures and moves firmly into the mainstream - supports the opportunity for prepaid when it comes to making a positive difference for today's consumers and organisations.

When it comes to business, adopting prepaid solutions will enable then to save time, money and resources and ensure their people can access funds and resources in the most convenient and straightforward manner.

Here we look at the growing acceptance of prepaid cards and solutions.  From an individual and business perspective we look at the benefits this type of solution can bring and offer some insight into the key issues you and your people need to consider when it comes to introducing and implementing prepaid technology.

Contents

  • The growing acceptance of prepaid solutions
  • What is a prepaid card?
  • De-mystifying prepaid
  • Where can prepaid have real business impact?
  • The potential of prepaid
  • The potential of prepaid within payroll
  • Take a closer look at the benefits of prepaid payroll

Call Centres White paper

Call centres: increasing engagment & performance

Saturday, 14th November, 2009

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Call centres: increasing engagment & performance

"In the business environment today it is more important than ever for call centres to maximise the performance of their people" says Derrick Hardman, managing director of Capital Incentives & Motivation. "The best performing call centres now will be those that most successfully engage their employees to face up to the new challenges of the market." "The business climate has changed dramatically.  In weather terms it is now cold and wet with gale force winds.  To succeed now, call centres need their staff to be more committed and determined as well as more adaptable and united" Derrick Hardman continues. In order to maximise the potential of employees, managers need to ensure that all employees are fully engaged and committed to the organisation 100% of the time.  If not, the consequences of inadequate employee engagement and motivation are wide-ranging and substantial.

Contents

  • Maximising staff performance in call centres: the role of reward and recognition
  • Call Centres - the issue of motivation
  • Where incentives work well
  • Christmas - an important opportunity
  • Incentives for all - motivating everyone
  • How to choose what incentive reward to offer?
  • Communication, Communication, Communication

Employee Benefits White paper

Building engagement & performance – employee benefits

Wednesday, 29th July, 2009

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Building engagement & performance – employee benefits

We all need our people to perform and be engaged with the organisation and to remain competitive and successful in the current business and economic environment, it’s a given. To achieve this, many companies regard employee benefits as one of the key ingredients when it comes to securing employee performance and motivation. For many employers today it isn’t a question of whether you need to offer employee benefits, it’s rather a question of how you can leverage them to deliver the best possible value for your people and your business. In this white paper we demystify employee benefits, explain how you can improve employees appreciation with the 3 secrets to employee benefits success and most importantly measure the commercial return they can give your organisation.

Contents

  • Why are benefits important today?
  • What is the payback from employee benefits?
  • Getting more from your employee benefits
  • The 3 secrets of employee engagement success
  • Measuring the value of your benefits
  • The future of employee benefits

Developing a driver eyecare policy – your options & legal obligations

Developing a driver eyecare policy – your options & legal obligations

Wednesday, 20th May, 2009

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Developing a driver eyecare policy – your options & legal obligations

The Corporate Manslaughter Bill was introduced in April 2008 and has fuelled debate around whether sight tests for drivers of commercial vehicles should be compulsory. This can include van and truck drivers, fleet drivers, company car drivers and, in short, anyone who drives on business and who could pose a danger on the road if their eyesight is not up to driving requirements. This paper takes you through what employers like you need to know about the Bill, what your responsibilities are, what should be included in a driver eyecare policy and how to implement a driver eyecare scheme.

Contents

  • Introduction and background
  • Why should it matter to employers?
  • What has changed under the new legislation?
  • Why are regular sight tests so important?
  • What should be included in a driver eyecare policy?
  • How can employers manage a scheme for their drivers?

Developing a company eyecare policy – your options & legal obligations

Developing a company eyecare policy – your options & legal obligations

Friday, 1st May, 2009

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Developing a company eyecare policy – your options & legal obligations

Organisations are responsible for the eyecare of VDU users in their employment, according to The Health and Safety (Display Screen Equipment) Regulations 1992 (amended 2002). While many employers find the regulations beneficial in helping them to address eye health at work, the take up of eye tests remains lower than originally anticipated. This is in large part due to misunderstandings about the regulations by both employers and employees. This paper takes you through what the regulations mean for employers like you, what you need to know about complying and what options are available to help meet your obligations.

Contents

  • Outline of the DSE Regulations
  • Tips on minimising the effects of VDUs
  • The importance of eye testing
  • Five reasons to develop a formal corporate eyecare policy
  • What to include in a corporate eyecare policy
  • How to manage corporate eyecare obligations
  • Common misconceptions about corporate eyecare voucher schemes
  • What to look for in a corporate eyecare voucher provider
  • Tips on launching and communicating a corporate eyecare scheme

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